What changes when you move to VoIP?
A hosted phone system lets you manage numbers and call routes through a web portal. Instead of tying a number to one desk, you decide which people answer it and what happens if they are busy or the business is closed.
The number, the people who answer and the devices they use are separate choices. One person might use an app on a laptop; another might use a mobile app. Check device compatibility and setup with your provider before buying equipment.
Choose the call route before choosing the handset.
Write down a normal working day: who should answer first, how long a caller should wait and where unanswered calls should go. A ring team calls several people together. A queue gives callers somewhere to wait. Opening-hours rules choose a different route when the business is closed.
- One main number for general enquiries, or separate numbers for different teams.
- An extension for each person who will answer calls.
- A shared voicemail or another agreed destination when nobody answers.
- A separate plan for holidays, broadband failures and power cuts.
What does your business need?
You need a suitable internet connection, a configured calling app or phone, and a headset or handset your team can use comfortably. Test with the number of people likely to be on calls at the same time. A fast broadband headline alone does not establish that a connection will carry calls reliably.
Internet-based calling depends on connectivity and power. Check your emergency-calling arrangements and backup options before relying on a new service. Ofcom explains the practical implications of moving landlines to digital services.
How Xtra VoIP fits.
Xtra brings business numbers, people, opening hours, call history and recording playback into one portal. The demo lets you try these controls with sample data before discussing a live account.
Workspace plans have people and number allowances. Outbound call charges are separate. New accounts are currently by invitation while carrier call testing is completed, so agree availability and costs before changing your existing phone service.
Common questions.
- Is VoIP the same as a virtual landline?
- A virtual landline usually describes a business number you can answer without a traditional fixed line. Business VoIP describes how the calls are carried. Check whether a plan includes the routing, apps and outgoing calls you need.
- Can staff answer away from the office?
- A configured calling app can work from a different location with a suitable connection. Check the device, network and emergency-location arrangements for the way your team will actually work.
Reviewed 16 October 2026 by Xtra VoIP.